INCOMING MAIL (from an Air Hawk Fan):
Dear Nat Karmichael,
The enclosed John Dixon Air Hawk volume would have been a great Christmas present -- but not in the condition received.
As much as I love John Dixon's work, the bumped spine and gouge in the bottom of the front and back cover would annoy the hell out of me every time I looked at the book, so I am giving it back to you to do with it as you will.
As for the Monty Wedd and Rob Feldman books, I have enclosed $30 to cover the cost of postage with proper packaging, as I do not want them to end up the same way. (And my proper packaging I do not mean bubble wrap or padded bags, I mean the book enclosed in sturdy cardboard.)
OUTGOING MAIL (from Nat Karmichael):
First of all, due to the Christmas – New Year break I have not emptied my PO Box until today, so I do apologise for not responding to your complaint sooner.
As a publisher of quality Australian comic books, I pride myself on always striving for the best possible product. As a consumer of Australian comic books, I believe you have a right to expect the same.
Yours is the type of letter that I must say I enjoy receiving. Not because I take any pleasure in reading how you were unsatisfied by the presentation of the latest Air Hawk volume. In a sense it is constructive criticism of how my product failed to meet those standards I strive for and you expect; and – more importantly – how I can improve to meet those most reasonable standards that you expect.
I unreservedly apologise for the condition of the book you received. For me, it will be a lesson well learnt: there is more to a book looking good – the safe arrival and delivery of a book is equally important.
In the next week, I plan to have my printer directly send you another copy of the book: this time packaged in sturdy cardboard. I appreciate your concerns that the other books (Monty Wedd’s Ned Kelly and Rob Feldman’s Cartoons, Comics and Cows in Cars) will arrive in a similar state to your Air Hawk volume. This will not happen again. Not to you and not to any other Comicoz supporter.
Enclosed in this mailing, please find your $30 fully refunded. This experience has taught me a lesson that is far more valuable than that, and I thank you for drawing it to my attention.
Comicoz is Nat Karmichael's publishing imprint. Nat is committed to preserving a permanent collection of Australian comic and comic strips. He feels that there is a need to recognise comics' contribution to and depiction of Australian culture.
Since 2011, Nat has self-published over twelve comic-related books and was Publisher-Editor of
Oi Oi Oi! -- the last series of nationally-distributed comic books of original stories to appear on Australian newsstands. He is a member of the Australian Cartoonists Association and edited the Association's journal Inkspot for 14 issues from late 2015. For numerous years he was the Lead Judge in the Ledger of Honour Awards for the Comic Arts Awards of Australia (formerly the Ledgers). These days Nat dreams of retiring from his occupation as a Clinical Nurse in the Psychiatric Emergency Centre in Queensland's largest public hospital, so that he can spend more time with his long-suffering wife and their six children and fourteen grandchildren. And perhaps publish some more comic-related books.
Comicoz acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay respects to elders, past, present, and emerging, and extend that respect to all First Nations peoples.
Australian Publications since 1976:
1 x Poster
19 x comics (one a co-production with Cyclone Comics in 1988/9, one a co-production with Cowtown Comics in 2022)
2 x Paperback books
10 x Hardcover books